PROBLEM CLAUSE
- What products do you sell?
We mainly sell Korean kitchenware, including stone pots, Korean BBQ pans, and BBQ scissors.
- Do you offer nationwide shipping within the United States?
Yes, we currently only offer shipping within the United States and do not support international shipping.
- How long does it take to ship after I place an order?
After successful payment, orders are usually processed and shipped within 1-3 business days.
- How long does it take for my order to arrive?
After order shipment, it is expected to arrive in most parts of the United States within 3-7 business days. The exact time may vary depending on the region and logistics conditions.
- How can I check my order status?
After your order is shipped, we will send you tracking information via email. You can check the package status using the tracking number in the email.
- Can I cancel my order?
If your order has not yet shipped, you can contact us to request cancellation. If your order has already been shipped, you will need to apply for a refund according to the return process.
- What should I do if I receive damaged goods?
If the goods are damaged during transportation, please contact us as soon as possible after receiving them, and provide your order number and photos of the goods. We will arrange for a replacement, exchange, or refund based on the actual situation.
- What if the goods do not match the description?
If the goods you receive do not match the order contents, please contact customer service promptly and provide relevant photos and order information. We will assist you in processing the issue as soon as possible.
- Do you support returns?
Yes, goods that meet the return conditions can be returned within 30 days of receipt.
- How long does it take for a refund to arrive?
After the returned goods are inspected and confirmed, we usually complete the refund processing within 3 business days. The specific arrival time depends on the processing speed of the bank or payment institution.
- What payment methods do you accept?
We accept the mainstream payment methods displayed on the website checkout page, including credit cards, debit cards, and other secure payment methods.
- Can the barbecue scissors be used for other ingredients?
Yes. Besides grilling meat, it is also suitable for cutting cooked food, vegetables, seafood and other ingredients. However, it is recommended to use it properly according to its intended use in order to extend its service life.
