REFUND POLICY
Thank you for choosing xinxiyuan.shop. We are committed to providing our customers with high-quality products and a satisfactory shopping experience. If you are not satisfied with the goods you received, please carefully read the following refund and return policy.
Return Period
Customers may submit a return request within 30 days of receiving the goods. Return requests submitted after 30 days may not be processed.
Return Conditions
To qualify for a return, the goods must meet the following conditions:
The goods are in their original condition, unused, undamaged, and unaltered;
The goods come with their original packaging and accessories;
The goods do not affect resale;
Valid order information or proof of purchase is provided.
If the returned goods do not meet the above conditions, we reserve the right to refuse the refund request.
Situations Not Eligible for Returns
Returns or refunds are generally not supported in the following situations:
Damage to the product caused by the customer’s personal reasons;
The product has been visibly used or is missing accessories;
The return request is submitted after the stipulated return period;
Delivery issues due to an incorrect shipping address;
Damaged or incorrectly shipped goods.
If you receive goods that are damaged in transit, have quality issues, or do not match your order, please contact our customer service team as soon as possible after receiving the goods and provide relevant photos and order information. After verification, we will arrange a refund, replacement, or other reasonable solution for you.
Refund Process
Contact customer service to submit a return request;
Obtain return instructions after review and confirmation;
Return the goods as required;
We will begin processing the refund after receiving and inspecting the returned goods.
Unauthorized returns may not be eligible for a refund.
Refund Time
Once the refund is approved, the payment will be processed using the original payment method.
Refunds are typically processed within 3 business days after the goods are inspected and accepted; Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
Contact Us
For refund requests or inquiries, please contact us through the following methods:
Company Name: XIN XI YUAN INC.
Address: 2169 Lemoine Ave, Fort Lee, New Jersey, 07024, United States
Email: cs@xinxiyuan.shop
We will respond to your inquiry as soon as possible and assist you with the refund or return process.
