CARRIAGE TERMS

Thank you for choosing xinxiyuan.shop. To ensure you receive your order promptly, please carefully read the following shipping policy before placing your order.

Shipping Area

Currently, we only offer shipping services to addresses within the United States. We do not currently support international shipping, shipping to overseas territories, or orders to other countries or regions.

Order Processing Time

All orders will be processed after payment confirmation.

Order processing time: 1-3 business days. Orders placed on weekends and US public holidays will begin processing on the next business day.

After your order is shipped, the estimated delivery time is:
US domestic shipping time: 3-7 business days. Actual delivery time may be delayed due to weather conditions, carrier operations, remote area delivery, or other force majeure events.

Logistics Tracking

After your order is shipped, you will receive a confirmation email containing tracking information. You can check the package’s shipping status using the tracking information in the email.

Address Information

Please ensure that the shipping address, recipient’s name, and contact information you provide are accurate. If a package is delayed, lost, or undeliverable due to incorrect information provided by the customer, we will assist in communicating with the logistics company. However, any additional costs incurred may be borne by the customer.

Delivery Delays

While we will make every effort to ship and deliver on time, we are not liable for delays caused by weather, natural disasters, traffic disruptions, logistics company delays, government regulations, or other force majeure events.

Thank you for your support and trust in xinxiyuan.shop! We are dedicated to providing you with efficient and reliable delivery services.